Frequently Asked Questions
What types of payment terms are available?
What is the normal turn-a-round time on orders?
How will the product ship?
When will I be billed for my printing project?
How is the freight determined on our shipped product?
What is your product guarantee?
What if the print is not crisp and clear?
What if we want to cancel an order?
What about delayed shipments?
What if I accidently give an incorrect shipping address?
What about over-runs and under-runs?
Can I return a product that has been imprinted?
What types of payment terms are available?
- For those who wish to be billed and pay by invoice, we will extend credit terms of 2%10 days Net 20 days from Invoice date on approved credit. You will need to request that a credit application be sent to you.
- For those who wish to pay by credit card, we accept Visa, MasterCard and Discover. If you are purchasing products on our website, you will fill out the credit card information on line. If you purchase products that are not offered on our website we will fax you a credit card information sheet for you to fill out and fax back to us.
What is the normal turn-a-round time on orders?
- Standard imprinted orders are processed and shipped within 3 – 5 working days.
- Stock items are processed and shipped in 24 hours.
- Processing and shipment of Custom orders will vary depending on the type of printing project.
- On all orders, please allow extra time for delivery once your product has shipped.
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- Our standard shipping method for most orders is UPS.
- At your request we will ship via Fed-X, UPS next day air or express mail.
- Larger orders may ship via common carrier.
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When will I be billed for my printing project?
- If paying by credit card, your account will be charged when the product is ready to ship, along with the appropriate shipping charges.
- If we are invoicing you with terms, you will be billed on the date the product ships.
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How is the freight determined on our shipped product?
- We bill you exactly what we are billed by our vendors and do not add any extra handling or shipping charges to the amount.The freight will be added to your bill when your product ships out to your designated shipping address.
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What is your product guarantee?
- We offer 100% satisfaction guaranteed. When your product arrives, please inspect it immediately. If we have made an error, please contact us. We will be happy to correct the mistake, rush the re-print and re-ship it to you at our expense. If you are dissatisfied with any order, please let us know why.
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What if the print is not crisp and clear?
- All submitted artwork, designs and images that print as fuzzy, distorted or pixilated due to artwork that you provided us with and/or approved is not our responsibility.
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What if we want to cancel an order?
- We will be happy to help you cancel your order prior to approval. We will inform you of any cancellation charges depending on the stage of the order. Any labor hours such as proofs, graphic design or administrative fees will be charged to you.
- If the order has already gone to print, then we cannot cancel your order.
- We are not responsible for any duplicated orders that are placed on our website due to your mistake.
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- We will always act to make sure that any production difficulties do not delay delivery schedules. Our shipment and delivery dates are calculated based upon estimates provided by our suppliers.
- In no case shall we be held liable for any consequential or damages resulting from any delay in shipment and delivery due to weather conditions, shipping company delays, equipment failure, malfunction and or technical problems, or any other circumstances beyond our direct control.
- None of these conditions will be considered as grounds for order cancellations.
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What if I accidently give an incorrect shipping address?
- When a package is not delivered due to an error made by you in submitting the proper shipping address, we will reship the package with the corrected address and charge an additional shipping fee.
What about Over-runs and Under-runs?
- Over-runs or under-runs on custom orders will not exceed 10% of the quantity ordered.
- If you require a guaranteed quantity, the percentage of tolerance must be stated in writing, at the time of quotations or purchase.
Can I return a product that has been imprinted?
- All sales are final and we do not accept returns, unless we made an error. If we made an error, we will reprint your order at no cost to you.
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We reserve the right to refuse service without disclosing a reason.